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Synergy or Strife? Communication Skills and Strategies for Regulatory Professionals (Part 1) is a Course

Synergy or Strife? Communication Skills and Strategies for Regulatory Professionals (Part 1)

Starts Sep 8, 2020
0.5 credits

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Full course description

Conflict arises when members of groups have divergent goals or values, but it can be managed with genuine, skilled communication. In Part I of Synergy or Strife, we will explore the nature of groups and will be introduced to small group communication theories and processes as well as intercultural approaches to teamwork. Participants will develop the expertise needed to evaluate group decision-making successes and failures along with a greater understanding of how to achieve group cohesion on diverse teams. They will also apply course concepts while networking with their peers through course assignments and activities.


Participants will be able to:

  • Will recall and illustrate small group communication terms and concepts through weekly quizzes and discussion forums.
  • Aanalyze group decision-making processes and will explain how processes and outcomes might be perceived as successful or unsuccessful.
  • Apply theories and models to personal experiences and will create group evaluations of assigned case studies.
  • Contrast cultural values, assessing why some cultures may seem to work together more effectively than others.


Strategic Thinking, Oral Communication, Team Building, Conflict Management, Decisiveness, Accountability, External Awareness, Envisioning, Human Resource Management, Leveraging Diversity, Influence and Negotiation, Partnering, Flexibility/Agility


Sherri L. Ter Molen, PhD, MA