Full course description
Conflict arises when members of groups have divergent goals or values, but it can be managed with genuine, skilled communication. In Part II of Synergy or Strife, we will delve into how leadership styles affect group outcomes, the roles of feedback and emotion as well as the challenging topic of conflict management. Participants will develop the necessary skills needed to assess various leadership styles, deliver and receive effective feedback and overcome conflict in small group interactions. They will also apply course concepts while networking with their peers through course assignments and activities.
Participants will be able to:
- Will recall and illustrate small group communication terms and concepts through weekly quizzes and discussion forums.
- Aanalyze group decision-making processes and will explain how processes and outcomes might be perceived as successful or unsuccessful.
- Apply theories and models to personal experiences and will create group evaluations of assigned case studies.
- Contrast cultural values, assessing why some cultures may seem to work together more effectively than others.
Strategic Thinking, Oral Communication, Team Building, Conflict Management, Decisiveness, Accountability, External Awareness, Envisioning, Human Resource Management, Leveraging Diversity, Influence and Negotiation, Partnering, Flexibility/Agility
Sherri L. Ter Molen, PhD, MA