Conflict arises when members of groups have divergent goals or values, but it can be managed with genuine, skilled communication. In Synergy or Strife, we will explore the nature of groups and will be introduced to small group communication theories and processes as well as intercultural approaches to teamwork. In addition, we will explore leadership, feedback, emotion, conflict management and conflict resolution. Participants will develop the expertise needed to evaluate group decision-making successes and failures along with a greater understanding of how to achieve group cohesion on diverse teams. They will also apply course concepts while networking with their peers through course assignments and activities.

Course Objectives

Participants will be able to:

• Recall and illustrate small group communication terms and concepts through weekly quizzes and discussion forums.
• Analyze and evaluate decision-making processes, feedback models and the roles of emotion in small groups.
• Apply small group communication theories and models to case studies.
• Contrast cultural values, assessing why some cultures may seem to work together more effectively than others.
• Demonstrate advanced listening skills, a key component of conflict management.

Competency Alignment

Strategic Thinking, Oral Communication, Team Building, Conflict Management, Decisiveness, Accountability, External Awareness, Envisioning, Human Resource Management, Leveraging Diversity, Influence and Negotiation, Partnering, Flexibility/Agility

Course Information

Instructor(s): Sherri Ter Molen, PhD, MA
Course Dates: In progress
Delivery Method: Blended
Cost: $50 | Free for Members
Pathway: Governance & Leadership
Program Credit: 1
CEs: 24